Presents

The Feedback Plus Package

A combination of telephone customer service mystery shops and the presentation of the popular seminar "Would You do Business with You?"

Featuring Vickie Henry, CEO of FEEDBACK Plus. Vickie was Recently named “Speaker of the Year” by the Hospitality Sales and Marketing Association International

100 telephone mystery shops may be distributed to various departments within your offices. It’s a great way to evaluate your voicemail systems as well as the skill level and customer service quality throughout your offices.

And what better way to share the results of your mystery shopping study with all of your personnel than through a one-hour motivational seminar.

Top scoring individuals and departments will be awarded Service-Excellence Certificates in front of their peers and proven techniques for improved customer service will be taught.

Investment for this package of telephone customer service mystery shops and the "Would You Do Business With You?" seminar is $5000.

Please Contact Georgia Day for more information or to book this new and dynamic seminar. Georgia is actively promoting this seminar based on her own experience with Vickie and Feedbackplus, Inc.

Georgia Day has spent over twenty years in public utilities management. In April 2000, she formed Kamama, LLC, a management consulting business with on-site and web-based services specializing in staff development, creating focused, articulate, creative, and effective professionals.

Georgia has utilized Feedback Plus mystery shopping services during her career to monitor service levels and ensure appropriate resource allocation for both office and field staff. Based on results over time, Georgia has concluded that mystery shopping provides an independent, unbiased evaluation of service and gives immediate information to support effective on-going business decisions.

Presenter: Vickie L. Henry
1-800-882-7467